WhatLiesBeneathBoutique.com stands behind our products and guarantees your satisfaction.
We guarantee our products.
WhatLiesBeneathBoutique.com promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding re-stocking charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.
We guarantee first-class customer service.
WhatLiesBeneathBoutique.com is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at info@WhatLiesBeneathBoutique.com We will respond to, or acknowledge your inquiry within one business day.
We guarantee your security.
Every time you shop with WhatLiesBeneathBoutique.com, you are backed by our security guarantee. When you are shopping at WhatLiesBeneathBoutique.com, you are shopping on our secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the WhatLiesBeneathBoutique.com Web site are protected using industry standard SSL Security. All WhatLiesBeneathBoutique.com credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign.
To view certificate information in Windows Internet Explorer: While in our secure order area, right-click on the bottom portion of one of our checkout pages and select the Properties item. In the Property Sheet window that appears, select the Certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.
To view certificate information in Netscape Navigator: While in our secure order area, right-click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the Page Info item.
We are so confident that your information cannot be compromised as a result of shopping at WhatLiesBeneathBoutique.com, we guarantee your protection in the event of unauthorized interception and use of your credit card. If you think your credit card has been compromised as a result of shopping at WhatLiesBeneathBoutique.com, please contact your credit card provider immediately. Most banks either cover all charges, or limit your liability to $50. We guarantee that if your card was compromised as a result of shopping at WhatLiesBeneathBoutique.com and your bank does not cover all charges, we will compensate you for the amount of your liability, up to $50.
How do I return something to WhatLiesBeneathBoutique.com?
At WhatLiesBeneathBoutique.com, we stand behind our merchandise 100%.
When returning items:
1. All returned items must be in the original packaging.
2. Any items returned for reasons other than defects must be unused and in the original packaging.
3. We will not give a credit or refund for used merchandise.
4. If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.
For orders that are damaged in shipping:
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you have questions about a return, please call us at 321-368-1074 or e-mail info@WhatLiesBeneathBoutique.com
No charge for standard shipping.
We currently ship to street addresses (all shipping methods), and P.O. boxes within the 50 United States (standard shipping only).
3-day, 2-day or overnight order processing
Orders received before 5 p.m. Eastern Time Monday through Friday will be processed the same day. Orders received after 5 p.m. Eastern Time will be processed the next day. Orders received after 5 p.m. Eastern Time Friday, Saturday, or on Sunday will be processed on Monday.
Our transportation partners do not process orders on the weekend. Therefore, if you place an order after 5 p.m. Eastern Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.
Overnight, 2-day, and 3-day packages are delivered Monday through Friday only.
Shipping to Alaska and Hawaii may require an additional three to five days.